Construction Outreach Coordinator: Tanya Hedgepeth
(202)787-2202 or firstname.lastname@example.org
Greetings DC Water Ward 5 Stakeholders:
Like many communities across the country, the District is challenged with older and outdated water and sewer infrastructure. Keeping this vibrant city and its inhabitants thriving requires an ongoing investment in new pipes and pumps and other upgrades.
Since our work is almost entirely supported by our customers, the additional revenue needed for these improvements must be funded through modest rate increases. We recognize that any increase can be a burden and we are working to maximize efficiency, decrease costs, and generate new revenue. For instance, we have eliminated 63 vacant positions this year for an annual savings of $7.4 million.
We are also partnering with the District Government, under the leadership of Mayor Bowser, to offer financial assistance to more residential customers, as well as non-profit organizations. We are pleased to inform you that the expanded financial assistance programs that were introduced this year are being extended through Fiscal Year 2020. It is easy to apply, and residents could save up to $800 annually off their water bills. Please see the residential program guidelines below:
Residential Customer Assistance Programs (CAP)
CAP1: Our original Customer Assistance Program provides eligible DC Water customers a discount on the first 400 cubic feet (3000 gallons) of water and sewer services used each month. The annual discount is approximately $800.
CAP2: Customer Assistance Program II provides eligible DC Water customers a discount on the first 300 cubic feet of water and sewer services used each month. The annual discount is approximately $550.
CAP3: Customer Assistance Program III provides eligible DC Water customers with a discount of 75% off of the monthly CRIAC. The average annual discount is approximately $188.
If a customer’s household income is less than $121,300, they are encouraged to see if they qualify. For customers to apply or learn more about these programs, they may visit dcwater.com/customer-assistance. They may also call 311 or DC Water’s Customer Service at 202-612-3600. Customers must reapply for FY 2020 (begins October 1, 2019) even if they were already receiving Customer Assistance in 2019.
Finally, we are available to provide you with a presentation to discuss this information and explain the application process. If interested in a presentation at one of your upcoming monthly meetings, please contact our office and we will be happy to accommodate you.